Privacy Policy

At Sarbaani.com, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit or make a purchase from our website. Our policies are designed in accordance with the Information Technology Act, 2000 (India), relevant data protection laws, and Google’s policies, ensuring your trust and compliance.

🔐 1. Commitment to Your Privacy

Sarbaani.com is committed to safeguarding your personal data. We do not sell, rent, or misuse your information. We collect only what is necessary to process your orders, enhance your shopping experience, and keep you informed about our latest collections and exclusive offers.

👤 2. Information We Collect

We collect two types of information:

a. Personally Identifiable Information (PII)

Collected when you:

  • Register on our site

  • Place an order

  • Subscribe to our newsletter

  • Contact us or leave a review

This may include:

  • Full name

  • Email address

  • Mobile number

  • Shipping and billing addresses

  • IP address

  • Payment method (handled securely by third-party gateways)

b. Non-Personal & Device Information

Collected automatically through cookies, pixels, and web beacons:

  • Browser type

  • Referring URL

  • Geographic location

  • Time spent on pages

  • Shopping behavior

💳 3. Payments & Security

We do not store any credit/debit card or banking information. All payments are processed securely via trusted third-party payment gateways (e.g., Razorpay). These platforms comply with PCI-DSS standards to ensure financial data protection.

🍪 4. Cookies & Tracking

We use cookies and similar technologies to:

  • Personalize your experience

  • Remember preferences

  • Show relevant ads

  • Analyze website traffic

You can disable cookies via your browser, though this may affect some website functionalities.

📧 5. How We Use Your Information

We use your data to:

  • Fulfill orders and process returns

  • Communicate order status and offers

  • Improve website performance

  • Prevent fraud and unauthorized access

  • Provide customer service

  • Comply with legal obligations

We may use anonymized data for marketing insights or aggregated analytics.

🔄 6. Sharing Your Information

We do not sell or rent your data. We share information only with:

  • Delivery partners

  • Payment processors

  • IT support and analytics providers

  • Legal authorities (only if required by law)

All third parties are bound by confidentiality agreements and data protection obligations.

🌐 7. International Data Transfers

If we transfer your data outside India (e.g., to cloud servers or marketing platforms), we ensure:

  • Legal safeguards are in place

  • Your data is treated securely and lawfully

  • Compliance with applicable international standards

✉️ 8. Marketing Communication

You may receive emails, SMS, or phone calls about:

  • Order status

  • New product launches

  • Discount offers

  • Brand news

You can opt-out at any time using:

  • The "Unsubscribe" link in emails

  • Updating your account preferences

  • Emailing us at support@sarbaani.com

👶 9. Children’s Privacy

Sarbaani.com is not intended for children under 18. We do not knowingly collect personal data from minors. If we learn that we’ve collected data from someone under 18, we will delete it immediately.

⚙️ 10. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (subject to legal obligations)

  • Withdraw consent for marketing communications

  • Lodge complaints to applicable data authorities

To exercise your rights, contact us at support@sarbaani.com

🔐 11. Data Retention & Protection

We retain your information only as long as necessary to:

  • Fulfill purchases

  • Comply with accounting/tax laws

  • Enforce policies

We use SSL encryption, firewalls, access controls, and secure servers to protect your data.

🔗 12. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their practices. We advise reviewing their terms before interaction.

🔄 13. Policy Updates

We may update this Privacy Policy as needed. All changes will be posted here with a revised date. Continued use of Sarbaani.com implies acceptance of the updated terms.

📩 14. Contact Us

Have questions or concerns?

📧 Email: support@sarbaani.com
📞 Phone: +91 97178 78687
🕒 Hours: Monday–Saturday, 10 AM–6 PM IST