Frequently Asked Questions – Authentic Perfumes at Sarbaani
Sarbaani is an independent fragrance retailer based in India, offering a curated selection of 100% authentic perfumes from internationally recognised brands. We source our products directly from authorised distributors, licensed importers, and verified wholesale partners. All items listed on our website are stocked in-house and shipped directly from our warehouse — we do not operate on a dropshipping model.
Each product undergoes internal authenticity verification before dispatch to ensure customers receive genuine, original fragrances in brand packaging. We are committed to transparent pricing, secure payment processing, and reliable nationwide shipping, while maintaining strict quality control standards.
Sarbaani is an independent retailer and is not affiliated with, endorsed by, or officially connected to any of the brands featured on this website. All trademarks, product names, and brand names are the property of their respective owners.
Our goal is to provide a trustworthy and seamless shopping experience supported by clear policies, responsive customer service, and transparent business practices.
Are your perfumes 100% authentic?
Yes. All fragrances sold on Sarbaani.com are 100% original and genuine.
We source directly from authorised distributors, licensed importers, and verified wholesale partners. We do not sell replicas, first copies, testers (unless clearly mentioned), or inspired fragrances.
Every product is delivered in its original brand packaging.
Do you sell testers or inspired versions?
No. We do not sell duplicate, inspired, or counterfeit products.
If a product is listed as a "Tester," it will be clearly mentioned in the product title and description.
Where do you ship from?
All orders are shipped from our own stocked inventory within India.
We do not use third-party dropshipping suppliers. This ensures quality control, authenticity verification, and faster dispatch times.
How long does shipping take?
• Orders are dispatched within 24–48 hours (excluding Sundays and holidays)
• Metro cities: 2–5 business days
• Other locations: 3–7 business days
Tracking details are shared via email or SMS after dispatch.
What is your return and refund policy?
We accept returns only in the following cases:
• Damaged product received
• Wrong item delivered
• Manufacturing defect
Issues must be reported within 48 hours of delivery with an unboxing video clearly showing the issue.
Opened, used, or tampered perfumes cannot be returned due to hygiene and authenticity standards.
Approved refunds are processed to the original payment method within 5–7 business days after inspection.
Do you offer Cash on Delivery (COD)?
NO, COD is not available.
How can I verify product authenticity?
Most perfumes include a manufacturer batch code printed on both the box and bottle.
Customers may verify batch codes using brand verification tools. If assistance is required, our support team will help confirm authenticity.
How can I contact Sarbaani?
You can contact us through:
• Email: info@sarbaani.com
• WhatsApp (Business hours)
• Instagram Direct Message
We aim to respond within 24 business hours.